Ordering
Please email me with the name of the items you are interested in and I will be be able to give you a price for postage if you're not local.
Paying by bank transfer
If you prefer you can pay by bank transfer and this saves me Paypal/credit card fees. Once your order has been finalised I with send you details of how to pay.
Shipping
Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. If you need a piece by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries depending on your requirements.
Can I collect my artwork from your studio?
Yes of course you can. When you place your order, let me know you want to collect and we can work out a time to meet.
You have the option of collecting from my studio at Hill of Rubislaw, Aberdeen or my home in Kingswells, Aberdeen.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Email me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
Returns
If a piece is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days. Payment is refunded minus the cost of shipping, deposit and any other fees.
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.
At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.
If you have any further questions please let me know when placing your order.
Please email me with the name of the items you are interested in and I will be be able to give you a price for postage if you're not local.
Paying by bank transfer
If you prefer you can pay by bank transfer and this saves me Paypal/credit card fees. Once your order has been finalised I with send you details of how to pay.
Shipping
Most orders will be packed and shipped within 5 working days. Within the UK pieces are sent by Royal Mail, Parcel Force or courier depending on size and weight. If you need a piece by a specific date, please contact me first to make sure it can reach you in time. There may be an extra charge for rush deliveries depending on your requirements.
Can I collect my artwork from your studio?
Yes of course you can. When you place your order, let me know you want to collect and we can work out a time to meet.
You have the option of collecting from my studio at Hill of Rubislaw, Aberdeen or my home in Kingswells, Aberdeen.
Can you ship internationally?
Yes, I can ship to most countries, although it will take longer to arrive depending on your location. Email me with your details and the piece you would like and I can give you shipping options.
Overseas shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.
Shipping costs contribute towards packing supplies, labour and transit fees.
Returns
If a piece is not as you expect, you have 7 days to contact me by email and request a refund. Once a return has been agreed, you are responsible for packing and arranging return delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days. Payment is refunded minus the cost of shipping, deposit and any other fees.
All work is carefully packed and wrapped. If you receive a work that has been damaged in transit, please contact us within 7 days and if possible keep a photograph.
At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.
If you have any further questions please let me know when placing your order.
Copyright © 2024 Catriona Yates | All Rights Reserved
